PRIVACY POLICY

Twisted Mountain Performance LLC

Last Updated: [Insert Date]

Twisted Mountain Performance LLC, a Utah limited liability company (“Company”, “we”, “us”, or “our”), operates https://twistedmountainperformance.com (the “Site”). This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit our Site or make a purchase through our WooCommerce store.

By using the Site, you agree to the collection and use of information in accordance with this Privacy Policy.

1. INFORMATION WE COLLECT

A. Personal Information You Provide

When you interact with the Site or place an order, we may collect:

• Full name

• Billing and shipping address

• Email address

• Phone number

• Payment details (processed securely by third-party processors; we do not store full card numbers)

• Order history and transaction details

• Account login information (if you create an account)

• Communications you send to us (email, contact forms, support requests)
  
  

B. Automatically Collected Information

When you browse the Site, we may automatically collect:

• IP address

• Browser type and device information

• Pages viewed and actions taken

• Referring URLs

• Date and time of access

• Cookies and similar tracking technologies

This information helps us understand how visitors use the Site and improve performance.

C. WooCommerce & WordPress Data

Our Site runs on WordPress with WooCommerce, which may collect and store:

• Session cookies required for cart functionality

• Order metadata related to purchases

• Customer account data (if registered)

WooCommerce stores personal information only as necessary to fulfill orders and comply with legal obligations.

2. HOW WE USE YOUR INFORMATION

We use collected information to:

• Process and fulfill orders

• Communicate regarding orders, returns, and customer service

• Maintain customer accounts

• Improve website functionality and user experience

• Prevent fraud and unauthorized activity

• Comply with legal, tax, and regulatory requirements

We do not sell your personal information.

3. PAYMENTS & THIRD-PARTY SERVICES

Payments are processed through trusted third-party payment processors (such as Stripe, PayPal, or others enabled via WooCommerce). These providers handle your payment information according to their own privacy policies.

We may also use third-party services for:

• Shipping and fulfillment

• Analytics (e.g., traffic measurement)

• Email communications

These providers are given access only to the information necessary to perform their services.

4. COOKIES & TRACKING TECHNOLOGIES

We use cookies and similar technologies to:

• Enable shopping cart and checkout functionality

• Remember preferences

• Analyze site traffic and performance

You may disable cookies through your browser settings; however, some site features may not function properly as a result.

5. HOW WE SHARE INFORMATION

We may share your information only with:

• WooCommerce / WordPress service infrastructure

• Payment processors

• Shipping and fulfillment partners

• Website hosting providers

• Legal authorities when required by law

We do not sell or rent your personal data to third parties.

6. DATA RETENTION

We retain personal information only as long as necessary to:

• Fulfill orders and provide services

• Maintain financial and tax records

• Comply with legal obligations

• Resolve disputes and enforce agreements

WooCommerce may retain order records for accounting and compliance purposes.

7. DATA SECURITY

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no internet transmission or electronic storage method is completely secure.

8. YOUR RIGHTS – UNITED STATES

Depending on your state of residence (including California, Utah, Colorado, Virginia), you may have the right to:

• Request access to personal data we hold about you

• Request correction or deletion of your data

• Opt out of certain data processing activities

• Receive equal service and pricing regardless of exercising privacy rights

California residents may exercise rights under CCPA/CPRA, including the right to know, delete, and limit use of personal information.

Requests can be made by contacting us using the information below.

9. YOUR RIGHTS – CANADA (PIPEDA)

Canadian residents have the right to:

• Access their personal information

• Request corrections

• Withdraw consent, subject to legal or contractual restrictions

We process Canadian customer data in accordance with PIPEDA principles.

10. INTERNATIONAL USERS

If you access this Site from outside the United States or Canada, your information may be transferred to and processed in the United States. By using the Site, you consent to this transfer.

Where applicable, we rely on lawful bases such as contract performance, legitimate business interests, and consent.

11. CHILDREN’S PRIVACY

This Site is not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors.

12. THIRD-PARTY LINKS

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

13. CHANGES TO THIS PRIVACY POLICY

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. Continued use of the Site constitutes acceptance of the revised Policy.

14. CONTACT INFORMATION

For questions, requests, or concerns regarding this Privacy Policy:

Twisted Mountain Performance LLC
📞 Phone: +1 801-940-4858
📧 Email: info@twistedmountainperformance.com
🌐 Website: https://twistedmountainperformance.com